Member Support, Tied to Verified Identity

Give your staff the member context behind every inquiry. Connect tickets, call tracking and support history with verified RealtyID™ profiles, and help members find answers through training videos, guides and FAQs.

Less Time Gathering Details. More Context to Resolve The Issue.

A support request is easier to work through when your staff can see the member’s office, license status and MLS access alongside the conversation. Help Center Support Suite brings that information together with your ticketing queue and call records.

One Prioritized Support Queue

Bring inbound email, chat and portal inquiries into one queue. Track service-levelcommitments alongside requests so your team can manage response expectations andprioritize its work

Call Tracking Connected to Member Support

Log phone interactions, measure call resolution rates and identify recurring memberissues. Keep phone inquiries part of your support process, not a separate record ofwhat happened.

Verified Member Context

View broker and office ties, license status and MLS entitlements through RealtyID™profile integration. Give staff the information they need to understand who is asking forhelp and which services they can access.

Keep The Inquiry, The History, and The Outcome Connected

Support work spans more than one channel. Bring member records, historical support interactions and resolution reporting together so your team can follow the issue and understand the result.

Member Support History

Connect inquiries to historical support records. Give staff context from earlier interactions when a member comes back with a related question.

SLA and Resolution Analytics

Measure response times, resolutions, and staff performance. Use issue trends to see where members need help and where your support process needs attention.

Multi-Channel Oversight

Maintain oversight across one-to-one messages and support feeds. Keep visibility into member conversations across your support channels.

Answer Common Questions Before They Reach Your Desk

Give members a place to find product guidance without starting another ticket. The self-service knowledge base brings training videos, guides, documents and FAQs together inside the Help Center.

Training Videos

Help members work through product questions with video-based guidance they can revisit when needed.

Guides and Documents

Keep reference materials available in one knowledge base so members have a place to turn for instructions and supporting information.

Frequently Asked Questions

Address recurring questions with self-service answers. Give members an alternative to calling or opening a ticket for routine guidance.

Extend Support Into Member Onboarding and Training

Add the Learning Management System to deliver self-paced onboarding and product learning paths natively within the Help Center.

Self-Paced Member Onboarding

Give members training they can work through at their own pace as they get started withyour tools.

Product Learning Paths

Organize learning around the products and skills members need to use. Connect structured learning with the same Help Center they turn to for support.

Video Training Modules

Deliver video-based instruction within the Help Center. Support ongoing product learning without moving members into a separate training experience.

Built for Real Estate Support

Help Center Support Suite combines U.S.-based support with tools connected to RealtyID™. Bring verified member identity into the process from the incoming call or ticket through staff resolution and SLA reporting.

RealtyID™ Profile Integration

Connect support work with verified profiles, office relationships and active standing.Keep member identity alongside the issue your staff is working to resolve.

U.S.-Based Support

Support your organization with real people and tools built around the needs of real estate members, MLSs, and associations.

See Help Center Support Suite For Your Organization

Walk through your member support process with our team. We’ll show you how ticketing, call tracking, RealtyID™ profiles and self-service resources fit together, and discuss the training capabilities your members need.
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