I have heard it takes 5 good comments to counteract the impact of 1 negative comment. [the energy project]
Looking around, we are bombarded with negativity from all around us. From little complaining comments to big-time hateful messages. Can you imagine what all those bad words are doing to us? And most aren’t even directed AT us, we just can’t get out of their way. So when I received an unexpected compliment via email I was truly impressed.
At Solid Earth, we take customer support seriously. Last weekend a 3rd party vendor emailed our support group in need of some assistance. Our incredibly diligent Heidi Goebel responded immediately, worked with our terrific development team member, Venkat, and helped address the issue. I see the string of emails and am proud of our team. Story over. Then, I received an incredible thing. A thank you. A genuine message recognizing the quick response, especially for a weekend. It felt so nice just to hear it. I mean, it isn’t why we work so hard, but it feels good to know someone sees and appreciates when effort is made. It made me stop and think about all the amazing things people do for each other each and every day, and how infrequently proper thanks are made and compliments paid. Well, I immediately sent the “thank you” to the entire company so they could feel the props for a job well done.
If the 5:1 ratio thing is true, and I suspect it is, I want to do my part in passing out some positivity pronto.
If there is someone out there you should thank or compliment, don’t wait. It is probably long overdue.
Many thanks to The Energy Project and the great work they do. And to Mr. Bill Kellogg for the compliment.
Good points. The signature of every email I send out says Thanks.